Virtual Assistance

A virtual assistant (VA) can offer a range of services to law firms handling personal injury claim cases, enhancing efficiency, client communication, and case management. Here's a summary of what our virtual assistants can provide:

Client Intake & Communication

  1. Initial screening of potential clients (collecting basic facts of the injury, date, location, etc.)

  2. Scheduling consultations and follow-up appointments

  3. Answering calls, emails, or live chats to provide timely communication

  4. Collecting client documents (e.g., medical records, insurance details, accident reports)

Case Management Support

  1. Data entry into case management software (e.g., Clio, MyCase, Filevine)

  2. Monitoring deadlines (statutes of limitations, court dates, filings)

  3. Organizing case files and digital documentation

  4. Tracking medical treatment progress and medical record requests

Bookkeeping & Administrative Tasks

  1. Drafting routine correspondence (demand letters, follow-ups, confirmation emails)

  2. Expense tracking and bank/cc reconciliations

  3. Invoicing and billing support

  4. Calendar management and reminders for lawyers and clients

  5. Managing referral and lead pipelines

Benefits to Law Firms

  1. Significant Cost savings: Reduce overhead by outsourcing administrative tasks—on average, law firms can save up to $28,000 per year for each full-time in-office staff member just including salaries.

  2. Scalability: Seamlessly adjust your support capacity during periods of increased caseload without the long-term commitment of hiring additional staff.

  3. 24/7 Support if the VA works in different time zones

  4. Increased Focus: Free your attorneys to concentrate on high-value work like legal strategy, client representation, and case outcomes—while administrative responsibilities are expertly managed behind the scenes.